At Richard Wilson Long Solicitors we want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately so that we can do our best to resolve the problem.
In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full Complaints Procedure here.
Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our handling of your matter. This could be for things like delays, an issue with our advice, taking or losing your money or treating you unfairly because of your age, a disability or other characteristics.
You can raise your concerns with the Solicitors Regulation Authority.
If we cannot resolve your complaint you can speak directly to The Legal Ombudsman who can help. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint about the investigation, The Legal Ombudsman will check that you have tried to resolve your complaint with us first. If that has occurred you must make your complaint to them: –
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about The Legal Ombudsman, please contact them on the following: –